Shipping FAQs

How much does shipping cost?

All of our products are shipped for FREE across the United Kingdom. If the product you have purchased is dispatched from one of our international warehouses, Original Infinity Rose will cover the Import Duty also.

If you wish to purchase a product from this website for delivery in another country, please see the international shipping pricing below.

When will I receive my package?

At Original Infinity Rose, we aim to get you your rose or roses as soon as possible.

Orders made before 12.00pm on weekdays should arrive to you within 3 – 4 business days.

Do you deliver to PO boxes?

No, we cannot deliver to PO boxes and we apologise for the inconvenience.

Can I track my order?

Yes. Once dispatched, you will receive an email from us at the end of the day with tracking details for your package. Please check your junk email folder.

If you are still experiencing problems, email sales@infinityrose.co.uk for help. You can track your package via the DHL website at www.parcel.dhl.co.uk/tracking-a-parcel you will need to enter the consignment number you should have received.

Do you deliver over the weekend?

Unfortunately not, however if you make an order over the weekend, your package will be dispatched on Monday (unless its a public holiday).

If I cannot see my tracking number in the tracker, what can I do?

You can call DHL directly from within the United Kingdom on 0844 248 0844. Simply provide them with your tracking number and they should be able to advise you.

If you don’t have a tracking number, simply email sales@infinityrose.co.uk and we can give you one.

Do you ship internationally?

Yes, but there is a cost for international shipping.

USA/Canada/Europe £25*
New Zealand £20*
All other countries £35*

*Excludes duties and taxes from other countries.

What if I need more help, about anything?

Email us at info@infinityrose.co.uk or call (020) 8133 1244.

Infinity Rose